Personal Service Analyst Team
No going through a Response Center that routes your call to who knows where or determines the importance of your call or bounces you around from one mysterious voice to another. Your Personal Service Team is made up of two ISS Certified Analysts. A personal relationship is built. Your team members get to know you and get to understand your business. You won’t have to be bothered with “rehashing” your issues every time you call.
Receive generous discounts on all new products, new releases, face-to-face training, web based training and all services.
Additional Discounts for Continuous Service
Earn additional discounts based on the number of consecutive years of subscribing to User Services (good for product purchases, seminars and training).
2 – 3 consecutive years 25%
4 – 5 consecutive years 40%
6 plus 50%
Toll-free 800 Phone Lines Direct To Your Service Team
Unlimited telephone consultation with your Service Team. As a Platinum Service Subscriber, you won’t run out of service time because there is NO TIME LIMIT on the amount of service you use.
Internet Software Support
Our web based software support capability allows you and your Service Analyst to see the same thing at the same time and upon an invitation from you, allows the Service Analyst access to your ISS software if needed.
Non-business Hours Service
Telephone consultation and training.
This service is available by appointment.
User Service Web
Free download of updates and enhancements.
Find solutions to errors and answers to commonly asked questions.
Maximize Your Service Investment
Take advantage of the Data Review service.
Receive e-mail notification of updates, new products and services.
You will need Adobe Acrobat Reader 5 to view the downloadable version of these. You can download it now, free, if you don’t have it.